Hi Local Leadership Team Members,
As the Holiday season is approaching, it's essential that we keep our customers and donors informed about store hours. Please remember to update your Facebook pages with any days that
your store will be closed. I would also recommend "pinning" the post to the top of the page so it is the first thing visitors see.
As a reminder, all stores have access to our professional and free Canva account. Canva is a user-friendly design platform that allows you to create attractive designs for your Facebook pages. If you're not
familiar with Canva or need more information on how to access it please let me know.
Please pass this information on to the person maintaining your Facebook page. Alternatively, I can create a graphic and post it on your store's behalf for any upcoming closings. I'd love to help; just ask and be sure to provide me with a few days notice to
get it done.
Please let me know the specific dates you will be closed, and I will update your Google My Business page. This will alert customers and donors when they "Google" your business or try get directions from their phone that you are closed. Thousands of potential customers and donors look us up via Google every month!
Keeping our customers and donors informed about our store hours will help them plan and avoid any inconvenience and frustration.
I have had a couple reports from stores that a
customer has come in to let us know a transaction has posted to their bank two or three times. On the customer's end it does show the transaction more than once. However, always look at the past transactions in Square to verify that it shows multiple charges on our end. You can look up by the last four digits of the card number. So far, only one charge has appeared in our transactions and that means the charges are "pending" in the customer's bank account and it is usually resolved within 3
business days. This is NOT a problem on our end but on the bank's end or the bank's clearinghouse. Please instruct the customer to contact their bank.
If you wish to be notified when the Square system is experiencing an outage you can do so through the Square desktop at Settings>Account & Settings>Notifications>Outages.
You can be notified by email or text and you can add several phone numbers and emails.
Thank you to each one of you for the way you lead our stores and our volunteers.
Blessings,
Jessica Bruinsma
Regional Director
